Zenith Bank has announced the successful completion of its information technology infrastructure upgrade, restoring full services to its customers. The upgrade, which began on September 29 and concluded on October 1, had caused disruptions to online banking transactions, prompting customer complaints on social media.
In a statement released shortly, Zenith Bank apologized for the inconvenience, explaining that the upgrade aimed to enhance the quality of services provided to customers.
“We sincerely regret the service disruptions you experienced recently on our banking channels,” the bank stated. “This was due to an Information Technology upgrade aimed at improving the quality of service we provide you.”
READ MORE: Zenith Bank Customers Lament Over Difficulties In Online Transactions
Customers can now access their accounts, conduct transactions, and utilize various banking channels, including:
- Mobile app.
- Internet banking platform.
- Debit card.
- Agent banking.
- Branches nationwide.
The bank’s swift response and resolution of the issue demonstrate its commitment to customer satisfaction and seamless banking experiences.
Deborah Sanusi reports that Zenith Bank’s IT upgrade is part of a broader effort to invest N178 billion in technological advancements across five major Nigerian banks.
Would you like more information on Zenith Bank’s IT upgrade, the impact of technological advancements in Nigerian banking, or recent developments in the financial sector?
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