Zenith Bank customers took to social media to express their disappointment and frustration after experiencing difficulties with online banking transactions. The issues arose despite the bank’s prior notification of routine maintenance from September 29 to October 1.
The bank had announced that its Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms would be unavailable between 12:01 AM and 2:30 PM WAT on yesterday. However, customers reported challenges beyond the scheduled maintenance period.
Olaniyi Oludare, a Zenith customer, shared his ordeal. “I couldn’t withdraw money for food and transportation, forcing me to borrow from colleagues. It’s frustrating, especially since the maintenance didn’t start as scheduled.”
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Another customer, Adeleye A. P., criticized the bank’s decision to schedule maintenance during daytime hours, particularly at month-end when salaries are expected. “The worst bank award should go to Zenith. Why restrict transfers to other banks on the last day of the month?”
Users on social media echoed similar sentiments, emphasizing that maintenance should occur at night to minimize disruptions.
In response to the backlash, Zenith Bank reassured customers that measures were in place to minimize service interruptions during the exercise.
Customer Reactions:
Customers lamented the inconvenience, sharing personal struggles and emergency situations hindered by the disrupted services.
Dave Oriss tweeted, “#ZenithBank, you’re frustrating customers. Some have emergencies, and you’re shifting maintenance times.”
Ken Nnamdi added, “#ZenithBank, I couldn’t access my account through your app. Please resolve network issues ASAP. I have an emergency.”
The incident highlights the need for banks to balance maintenance requirements with customer convenience and communication.
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